Privacy Policy – 5Gringos Casino
At 5Gringos Casino ("we", "our", or "us"), safeguarding your personal information is a priority. This Privacy Policy outlines our practices for gathering, utilizing, storing, and protecting your data when you visit or engage with the 5Gringos casino platform.
By using our platform, you consent to the methods described in this policy. If you disagree with these terms, please stop using our services.
1. Information We Gather
We gather specific types of information to ensure our platform functions properly and to enhance your experience.
1.1 Information You Share With Us
You may choose to share details when you:
- Create an account
- Reach out to our support team
- Sign up for newsletters or promotional offers
This information may include:
- Identity Information: Your name or username
- Contact Information: Email address
- Profile Information: Login credentials, encrypted password, user preferences
- Communication Information: Messages, feedback, or support inquiries
1.2 Information Collected Automatically
When you navigate the 5Gringos platform, we automatically gather:
- Technical Information: IP address, browser version, device type, operating system
- Activity Information: Pages viewed, time spent on site, referring URLs
- Cookie Information: User preferences and browsing patterns
1.3 Combined Data
We may utilize anonymized or combined data for analysis and performance monitoring. This information cannot be traced back to you individually.
2. Our Data Collection Methods
We gather information through:
- Direct engagement (registration forms, email, support conversations)
- Automated systems (cookies, tracking tools)
- Reliable third-party services such as analytics or partnership platforms
For more information about cookies, refer to our 5Gringos Cookies Policy.
3. Our Use of Your Information
We handle your information solely for valid reasons, including:
| Purpose | Information Type | Legal Justification |
|---|---|---|
| Managing your account | Identity, Contact, Profile | Legitimate interest |
| Providing customer assistance | Contact, Communication | Legitimate interest |
| Enhancing platform performance | Technical, Activity | Legitimate interest |
| Sending promotional messages | Contact, Marketing | Consent |
| Meeting legal requirements | Relevant information | Legal obligation |
We will not use your information for unrelated purposes without informing you first.
4. Information Sharing Practices
5Gringos does not sell or lease your personal information.
We may share data only:
- With reliable service partners (web hosting, analytics, marketing services)
- With partnership platforms for referral monitoring (anonymized data)
- When mandated by legal or regulatory requirements
- During business reorganization or sale (with advance notification)
All partners must adhere to GDPR or comparable data protection regulations.
5. Account Creation and Age Requirements
5.1 User Registration
Creating an account is voluntary. You may request removal of your account anytime by contacting our support team.
5.2 Protection of Minors
The 5Gringos platform is designed for individuals aged 18 or older (or the legal gambling age in your area). We do not intentionally gather information from underage users. Any such information discovered will be deleted promptly.
6. Cookies and Digital Tracking
We employ cookies to:
- Keep your login sessions secure
- Monitor traffic patterns and platform usage
- Enhance navigation and overall performance
- Present relevant promotional content
You can control cookie settings through your browser preferences. Note that blocking cookies may limit certain platform features and 5Gringos access functionality.
7. Your Privacy Rights
Under relevant data protection regulations, you are entitled to:
- View your personal information
- Amend incorrect information
- Request deletion of your data
- Limit or challenge data processing
- Request transfer of your data
- Revoke consent whenever you choose
Submit requests through our customer support channels. We strive to respond within 30 days.
8. Information Retention Period
We keep personal information only for as long as needed to fulfill the purposes stated in this policy or as legally required. Once no longer necessary, information is securely erased or made anonymous.
9. Security Measures
We implement robust security protocols, including:
- SSL/TLS encryption technology
- Limited internal data access
- Protected password storage systems
- Continuous security monitoring
While we prioritise security, complete protection cannot be guaranteed for any online platform.
10. External Website Links
Our platform may include links to external sites. We are not accountable for their privacy practices. We suggest reviewing their policies before sharing any personal details.
11. Cross-Border Data Movement
When information is moved outside your region or the European Economic Area, we ensure proper protections are established, such as standard contractual agreements.
12. Policy Updates
We may revise this 5Gringos Privacy Policy to address legal, technical, or business developments. Changes will be posted on this page with an updated revision date.
13. Getting in Touch
For questions regarding this Privacy Policy or our data handling practices, please reach out to our support team. You also maintain the right to file a complaint with your regional data protection authority.