5Gringos Casino Privacy Policy

At 5Gringos Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our platform. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We are operated by NoveForge Ltd. and are committed to ensuring that all data handling practices are transparent, fair, and in full compliance with applicable data protection legislation.

Who We Are

We are NoveForge Ltd., the operator behind 5Gringos Casino, accessible at https://5gringos.com/. Our platform is licensed under a Costa Rica Gambling License and serves players across multiple regions and languages, including English, French, German, Spanish, Portuguese, Polish, Italian, Norwegian, Greek, Slovak, Czech, Hungarian, and Danish. Any questions about how we handle your data can be directed to our support team at [email protected].

Information We Collect

When you register and interact with our 5Gringos Casino platform, we may collect a variety of personal data. We gather this information to deliver a safe, compliant, and enjoyable experience for every player on our site.

Data You Provide Directly

• Full name, date of birth, and contact details including your email address
• Username and password created during the 5Gringos login process
• Payment information, including details related to methods such as Visa, MasterCard, Interac, Skrill, Neteller, Bitcoin, and other supported options
• Identity verification documents submitted during KYC (Know Your Customer) procedures
• Communication records when you contact us via live chat or email

Data We Collect Automatically

• IP address, browser type, and device information
• Gameplay activity, session data, and betting history
• Cookies and similar tracking technologies used to improve your experience
• Geolocation data to verify eligibility and comply with regional regulations

How We Use Your Data

At 5Gringos, we use the personal data we collect for specific, legitimate purposes. We do not sell your data to third parties, and we only share it where legally required or operationally necessary to provide our services.

• To process your registration and manage your account
• To verify your identity and comply with anti-money laundering (AML) and responsible gambling regulations
• To process deposits and withdrawals using your chosen payment methods
• To communicate with you about your account, bonuses, promotions, and important updates
• To personalise your experience and recommend relevant games from our library of 8,000+ titles
• To detect fraud, prevent abuse, and maintain the security of our platform
• To meet our legal and regulatory obligations under applicable law

Cookies and Tracking Technologies

Our 5Gringos Casino platform uses cookies and similar technologies to enhance site functionality and monitor performance. These tools help us understand how players interact with our services, enabling us to make improvements over time. You may manage your cookie preferences through your browser settings, though please note that disabling certain cookies may affect the functionality of our platform.

Data Sharing and Third Parties

We work with carefully selected third-party service providers to operate our platform effectively. At 5Gringos, we ensure that any data shared with third parties is protected by appropriate agreements and used only for the purposes outlined in this policy.

• Payment processors and financial institutions to handle transactions
• Game software providers, including Spinomenal, Play'n GO, Yggdrasil, Microgaming, and 41+ others
• Live dealer solution providers such as Playtech, Betsoft, and Stakelogic
• Identity verification and KYC compliance services
• Analytics providers to help us improve our platform experience
• Regulatory and law enforcement authorities where required by law

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Our 5Gringos Casino team is committed to deleting or anonymising data that is no longer necessary for the purposes for which it was collected. If you wish to request deletion of your account and associated data, please contact us at [email protected].

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to any valid request in a timely manner. Here at 5Gringos Casino, you may exercise the following rights:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data under certain circumstances
• The right to object to or restrict certain types of data processing
• The right to data portability where technically feasible
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please reach out to our support team at [email protected]. We will acknowledge your request and provide a response within the timeframe required by applicable law.

Security of Your Data

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our 5Gringos platform uses SSL encryption across all data transmissions, and access to sensitive account information is strictly controlled. While no online system can guarantee absolute security, we are committed to maintaining the highest possible standards to safeguard your information.

Children's Privacy

Our services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we discover that personal data has been submitted by someone under the legal gambling age, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please notify us immediately.

International Data Transfers

As our 5Gringos Casino platform operates globally and serves players in multiple countries, your personal data may be transferred to and processed in countries outside your own. We take appropriate steps to ensure that such transfers are conducted lawfully and that your data remains protected regardless of where it is processed.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you by posting the revised policy on our website and, where appropriate, sending you a direct notification. We encourage you to review this page periodically so that you remain informed about how we protect your data. Continued use of our services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to contact our dedicated support team. You can reach us via live chat available 24/7 directly on our site, or by emailing us at [email protected]. We are here to help and will always do our best to address your concerns promptly and transparently.