5Gringos Terms and Conditions

Welcome to 5Gringos. These Terms and Conditions govern your access to and use of our website, games, bonuses, and all related services provided by NoveForge Ltd. By registering an account or using our platform in any way, you agree to be fully bound by these terms. We encourage you to read this document carefully before proceeding. If you do not accept any part of these terms, you must not use our services. At 5Gringos, we are committed to fair, transparent, and responsible gaming for all our players.

1. About Us

At 5Gringos Casino, we are operated by NoveForge Ltd., a company licensed under a Costa Rica Gambling License. Our platform was established in 2023 and is designed to offer a premium online gaming experience across multiple languages and markets, including English, French, German, Spanish, Portuguese, Italian, Polish, Norwegian, Greek, Slovak, Czech, Hungarian, and Danish. We serve players with a wide range of supported currencies including CAD, EUR, PLN, AUD, CZK, NZD, and CHF.

2. Eligibility and Account Registration

To use our services at 5Gringos, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country where online gambling is legally permitted.
• You must not be a resident of any jurisdiction we have explicitly excluded from our services.
• You may only hold one account on our platform — duplicate accounts are strictly prohibited.
• You must provide accurate, complete, and up-to-date personal information during registration.

We reserve the right to request identity verification documents at any time. Failure to provide these may result in suspension or permanent closure of your account.

3. Deposits and Withdrawals

3.1 Deposit Methods and Minimums

We accept a wide range of payment methods at 5Gringos Casino. Minimum deposit requirements vary by method:

• Interac: $10
• Paysafecard: $15
• MasterCard, Visa, MuchBetter, Neosurf, Skrill, Neteller, Cash2Code, Jeton, MiFinity, Litecoin, Dogecoin: $20
• Bitcoin: $45

3.2 Withdrawal Methods and Minimums

Our 5Gringos platform processes withdrawals via Interac, Bank Transfer, MuchBetter, Skrill, Jeton, MiFinity, Bitcoin, Litecoin, and Dogecoin. Minimum withdrawal thresholds are as follows:

• Interac: $10
• Bank Transfer, MuchBetter, Jeton, MiFinity, Litecoin, Dogecoin: $20
• Bitcoin: $90

3.3 Withdrawal Limits and Processing Times

We process withdrawal requests through our financial department within 3 business days after the request is submitted, provided all verification checks are complete. Our financial agents operate Monday to Friday, from 6 AM to 5 PM GMT. The maximum withdrawal limits we apply are as follows:

• Daily limit: €/$1,000
• Weekly limit: €/$3,000
• Monthly limit: €/$10,000

If you win an amount exceeding €/$10,000, we reserve the right to divide the payout into monthly installments of up to €/$10,000 until the full amount has been paid. Exceptions to these limits may be granted to players with a higher VIP level at our sole discretion.

4. Bonuses and Promotions

At 5Gringos, we offer a generous welcome package of 100% up to $12,000 plus 400 free spins. All bonuses are subject to wagering requirements: 35x for the deposit match and 40x for free spin winnings. In addition to the welcome offer, we provide cashback bonuses, reload bonuses, free spins, and bonus credits on an ongoing basis. Sports betting reload bonuses, boosted odds, and cashback promotions are also available to eligible players.

We reserve the right to modify, suspend, or withdraw any promotion at any time. Bonuses may not be combined unless explicitly stated, and abuse of our promotional offers may result in account suspension and forfeiture of winnings.

5. VIP Programme

Our 5Gringos loyalty programme features five exclusive tiers: Lady Marmalade, Loi Fortune, Hanz Jackpot, Tadeus Bombito, and Rosita Loco. As you progress through our VIP levels, we reward you with premium benefits including a dedicated personal account manager, 15% permanent cashback, and enhanced withdrawal limits exceeding $20,000. VIP membership is by invitation only, and we determine eligibility based on your activity and wagering history.

6. Games and Software

We offer more than 8,000 games across our platform, including 5,000+ slots and 250+ live casino titles. Our game library features products from over 45 providers, including Spinomenal, Play'n GO, Yggdrasil Gaming, Fazi, and Microgaming. Live casino games are powered by OnAir, Betsoft, Live88, Stakelogic, Playtech, and Iconic 21. Available game types include slots, blackjack, roulette, baccarat, poker, craps, bingo, crash games, game shows, and Sic Bo.

7. Responsible Gaming

We at 5Gringos are deeply committed to promoting responsible gambling. We provide tools to help you manage your gaming activity, including deposit limits, session limits, self-exclusion options, and reality checks. If you feel that gambling is negatively affecting your life, we strongly encourage you to contact our support team or seek help from an independent organization. You must not use our platform if gambling is not a form of entertainment for you.

8. Customer Support

Our support team is available 24/7 via live chat and email at [email protected]. We assist players in English, German, Spanish, Finnish, French, Hungarian, Norwegian, Polish, Portuguese, Italian, Czech, Arabic, Greek, Slovak, Slovenian, and Dutch. To be considered for a transaction refund, you must contact us within 24 hours of the transaction in question.

9. Intellectual Property

All content on our website, including but not limited to logos, graphics, software, and game content, is the property of NoveForge Ltd. or our licensed partners. You may not reproduce, distribute, or commercially exploit any material from our platform without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we strive to ensure uninterrupted access to our platform, we cannot guarantee that the website will be error-free or continuously available. We are not liable for any losses arising from technical failures, third-party service disruptions, or events beyond our reasonable control. Our total liability to you shall not exceed the funds currently held in your account.

11. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of our services following any such changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws applicable under our Costa Rica Gambling License. Any disputes arising from your use of 5Gringos Casino shall be subject to the jurisdiction specified under that licensing framework. If you have any concerns, we encourage you to contact us directly before pursuing any formal action.